Refund policy

At blackmapletrading.shop, customer satisfaction is our priority. We want every customer to have a positive shopping experience. If you are not completely satisfied with your purchase, we are here to assist you according to the terms outlined below.

Return Eligibility

Customers may request a return within 30 days from the date the order is delivered.

To be eligible for a return, the following conditions must be met:

The item must be unused and in its original condition.
The product must include original packaging, tags, and accessories where applicable.
The item must not show signs of damage, wear, washing, or alteration.
Proof of purchase or order information must be provided.

Items returned without prior approval may not be accepted.

Non-Returnable Items

Certain products cannot be returned unless they arrive damaged or defective, including:

Products that have been used, worn, washed, or altered.
Items damaged due to customer handling.
Products without original packaging or missing components.
Any items specifically marked as non-returnable before purchase.

Return Process

To request a return, please contact our customer service team at:

Email: info@blackmapletrading.shop

Please include:

Order number.
Customer name.
Description of the item.
Reason for the return.
Photos or supporting information if the product has defects or damage.

Our team will review your request and provide return instructions if your return is approved.

Customers should not send items back before receiving return authorization.

Return Shipping

Unless the item received is incorrect, damaged, or defective, customers are responsible for return shipping costs.

If the return is caused by an error on our part, such as receiving an incorrect or defective product, we will provide appropriate assistance and arrange a suitable solution.